Founded in April 2018 and headquartered in Zug, AMINA Bank is a pioneer in the financial industry. In August 2019, AMINA received a Swiss banking and securities dealer license from FINMA. The broad, vertically integrated spectrum of services, combined with the highest security standards, make AMINA’s value proposition unique.
AMINA operates globally from its regulated hubs in Switzerland, Abu Dhabi, and Hong Kong to offer fiat and crypto services to progressive investors, traditional and crypto-native alike, whether individuals, corporates, or institutions.
CVVC Global Report and CB Insights named AMINA as one of the Top 50 Companies within the blockchain ecosystem. Aite Group awarded AMINA their 2021 Digital Wealth Management Impact Innovation Award in the ‘Digital Startup of the Year’ category, and LinkedIn listed AMINA as one of the Top Startups 2021 in Switzerland. In 2022, AMINA won the Digital Assets Offering or Service at the WealthBriefing Swiss EAM Awards, and the bank was also recognised for its product offering SEBAX and won the Best ETP of the Year award at the Swiss ETF Awards 2022. In 2023, AMINA won the European WealthBriefing Award in the Digital Assets Solution, Fund Manager category.
AMINA India is a wholly owned subsidiary of AMINA Bank AG. AMINA India acts as a virtual extension of the bank supporting activities spanning trading & liquidity management, digital assets research, marketing, investment solutions, risk management, account management, mid/back-office, product management, technology & engineering, IT support, finance and human resources.
Product Manager – CRM Platforms (Microsoft Dynamics 365)
India
Full-time
Permanent employee
At a Glance: The Story Behind AMINA
Your Mission (Should You Choose to Accept It)
We are seeking a highly skilled Product Manager for Microsoft Dynamics 365 (D365) to own and lead our core CRM platform used by our used by our Client Servicing functions. This role is responsible for shaping the platform strategy, managing the product roadmap, and ensuring Dynamics 365 becomes the central hub for client lifecycle management — from lead capture and onboarding to client servicing, data analytics, and reporting.
The ideal candidate combines deep functional and architectural knowledge of D365 with strong stakeholder management, product ownership experience, and a background in the financial or banking industry (ideally also with crypto banking experience).
The ideal candidate combines deep functional and architectural knowledge of D365 with strong stakeholder management, product ownership experience, and a background in the financial or banking industry (ideally also with crypto banking experience).
Your AMINA To-Do List
- Own the end-to-end platform strategy and product roadmap for Microsoft Dynamics 365 as the core CRM platform.
- Translate business objectives into a clear, prioritized product backlog and roadmap.
- Manage product lifecycle — feature design, configuration, testing, release, and adoption.
- Act as the internal subject matter expert for D365, including platform capabilities, data model, integration APIs, and configuration options.
- Ensure optimal architecture design and alignment with enterprise data and technology standards.
- Coordinate with developers, QA engineers, external vendors, and architecture teams for changes and enhancements.
- Collaborate with Sales, Relationship Management, Account Management, Compliance, Data, and Architecture teams to gather requirements, align priorities, and validate solutions.
- Drive continuous improvement and platform adoption across the business.
- Serve as trusted advisor to stakeholders, ensuring platform features meet commercial and regulatory needs.
- Oversee release management and act as sign-off authority for any release related to your platform
- Manage platform troubleshooting, support escalations, and configuration documentation.
- Ensure compliance with Technology and data governance standards, security policies, and audit requirements.
- Partner with Data and BI teams to design and deliver reports, dashboards, and KPIs through Power BI and related D365 modules.
- Support integration with 3rd party systems and integration of client data, alerts, and notifications into the CRM platform.
- Support training activities for end-users to maximize CRM platform adoption and informing about introduced features and capabilities
Your golden ticket to the AMINA team:
- Bachelor’s or master’s degree in information systems, Business Technology, Computer Science, or related field.
- 5+ years of hands-on experience as a Product Manager or Functional Consultant with Microsoft Dynamics 365 (CRM/Customer Engagement modules).
- Proven track record in financial services, with direct exposure to private banking or wealth management CRM environments preferred. Experience in crypto or digital asset banking is a strong asset.
- Strong understanding of D365 architecture, customization capabilities, and integration techniques (Power Platform, Azure DevOps, Dataverse, APIs).
- Strong business acumen and ability to understand the end-to-end business processes supported by the CRM platform
- Working knowledge of Power BI, data modeling, workflows, and automation features.
- Familiarity with Agile and DevOps frameworks for managing roadmap and releases.
- Excellent communication skills in English (written and spoken) and ability to interact seamlessly with technology and commercial stakeholders at all seniority levels
- High attention to detail, analytical thinking, and ability to balance strategic vision with operational delivery.
- Experience working in international or cross-functional environments
- Self-driven, structured, and comfortable operating in a regulated, fast-evolving industry.
- Microsoft Certified: Dynamics 365 Product Manager, Functional Consultant or Solution Architect with strong business focus
- Experience integrating CRM platforms with banking core systems and KYC/onboarding solutions.
- Familiarity with cloud infrastructure (Azure) and data privacy regulations (GDPR, FINMA).
Why We’re Awesome
We owe our exponential growth to our innovative and collaborate team spirit and talented workforce. Every voice counts as we are always committed to learning from diverse perspectives and backgrounds because our people make the difference at AMINA Bank. Regardless of your age, gender, belief, and background, at AMINA EVERYONE is welcome!
Join our skilled team and together redefine finance.
Join our skilled team and together redefine finance.