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Head of Client Coverage, EMEA

Switzerland
Full-time
Permanent employee

At a Glance: The Story Behind AMINA

Founded in April 2018 and headquartered in Zug, AMINA Bank is a pioneer in the financial industry. In August 2019, AMINA received a Swiss banking and securities dealer license from FINMA. The broad, vertically integrated spectrum of services, combined with the highest security standards, make AMINA’s value proposition unique.  
AMINA operates globally from its regulated hubs in Switzerland, Abu Dhabi, and Hong Kong to offer fiat and crypto services to progressive investors, traditional and crypto-native alike, whether individuals, corporates, or institutions.    

CVVC Global Report and CB Insights named AMINA as one of the Top 50 Companies within the blockchain ecosystem. Aite Group awarded AMINA their 2021 Digital Wealth Management Impact Innovation Award in the ‘Digital Startup of the Year’ category, and LinkedIn listed AMINA as one of the Top Startups 2021 in Switzerland. In 2022, AMINA won the Digital Assets Offering or Service at the WealthBriefing Swiss EAM Awards, and the bank was also recognised for its product offering SEBAX and won the Best ETP of the Year award at the Swiss ETF Awards 2022. In 2023, AMINA won the European WealthBriefing Award in the Digital Assets Solution, Fund Manager category.  

Your Mission (Should You Choose to Accept It)

The Head of Client Coverage, EMEA is a highly experienced people leader, responsible for leading and developing a team of Relationship Managers (RMs) to deliver exceptional client outcomes and strong commercial results. This role requires a hands-on coach who can build capability, instil discipline and unlock the full potential of each RM, whilst settling a high-performance culture, grounded in accountability, clarity and a ‘Clients First’ approach. 

This leader ensures a seamless, compliant, client focused experience across the full client lifecycle. They will drive client retention, revenue growth and operational excellence, embedding a continuous improvement mindset, championing the voice of the client and ensuring strong cross-functional collaboration across the CCO organisation.

Your AMINA To-Do List

Leadership & Team Management 
  • Provide strong, inspiring, decisive leadership, coaching and developing a team of Relationship Managers across regions. 
  • Set clear KPIs focused on client retention, revenue growth, service quality, and satisfaction. 
  • Build a culture of accountability, ownership, and proactive client engagement. 
  • Establish routines, team rituals, and best practices to ensure consistent sales management (pipeline management, prioritisation, client planning, and follow-through). 
  • Foster a collaborative, trusting team environment that supports continuous learning and knowledge sharing. 
Client Growth, Retention & Revenue Optimisation 
  • Own revenue growth, AUM expansion, and retention of the existing private & institutional clients 
  • Drive structured upselling and cross-selling of products and services aligned to client needs and suitability. 
  • Increase wallet share by identifying new opportunities within existing relationships (e.g. additional assets, structures, family relationships).
Client Relationship & Experience Management 
  • Ensure a consistently high standard of bespoke, personalised relationship management for clients, built on trust and understanding. 
  • Act as a senior escalation point, supporting RMs to navigate sensitive or high-value client interactions complex situations, relationships and sensitive matters. 
  • Build long-term, trusted relationships with clients and their broader ecosystems (family members, advisors, EAMs). 
Client Lifecycle, Administration & Governance 
  • Establish, review, and improve processes to ensure efficient, risk-mitigated operations with limited resources. This includes ensuring complete and accurate due diligence and Client KYC, both at onboarding and throughout the client lifecycle, as part of periodic reviews.  
  • Ensure all client management activities meet regulatory, risk, and internal governance standards. Ensure that the team’s reviews are completed on time and in full, thus maintaining compliance with regulatory requirements, identifying potential risks, and ensuring up to date client risk profiles. 
  • Partner closely with Operations, Compliance, Legal, and Risk to ensure smooth and compliant client servicing. 
  • Ensure high levels of client satisfaction through surveys and feedback mechanisms. 
  • Represent client interests in various forums and committees as required, driving business cases and strategic initiatives as appropriate.
Collaboration with Business Development & Product 
  • Work closely with the Business Development team to ensure a seamless handover to RMs of newly acquired clients. 
  • Provide structured client insights and feedback to Product and senior leadership to support service and offering enhancements. 
  • Ensure close and effective collaboration between Relationship Managers and Business Development teams to deliver a seamless, first-class client experience, regardless of who is leading the client relationship.  

Your golden ticket to the AMINA team:

  • Minimum 10 years of experience in similar roles, of which at least 3 ideally in a fully regulated banking environment   
  • Familiarity with client-facing team setups and the ability to optimize processes for efficiency and risk mitigation. 
  • Proven ability to lead high-performing teams with a strong coaching mindset. 
  • Deep understanding of private wealth governance, client servicing, and regulatory requirements (would be an advantage if this experience is in a Swiss Banking environment) 
  • Crypto experience & network would be an advantage but as a minimum an interest in digital assets is required along with willingness to upskill quickly. 
  • Fluent English is mandatory, German would be highly advantageous and additional languages are a plus.

Why We’re Awesome

We owe our exponential growth to our innovative and collaborate team spirit and talented workforce. Every voice counts as we are always committed to learning from diverse perspectives and backgrounds because our people make the difference at AMINA Bank. Regardless of your age, gender, belief, and background, at AMINA EVERYONE is welcome! 
 
Join our skilled team and together redefine finance.