At a Glance: The Story Behind AMINA
Founded in April 2018 and headquartered in Zug, AMINA Bank is a pioneer in the financial industry providing a seamless, secure and easy-to-use bridge between digital and traditional assets. As a smart bank AMINA Bank offers a fully universal suite of regulated banking services in the emerging digital economy. In August 2019, AMINA Bank received a Swiss banking and securities dealer license – the first time a reputed, regulatory authority such as FINMA has granted a license to a financial services provider with a core capability in digital assets. The broad, vertically integrated spectrum of services combined with the highest security standards, make AMINA Bank’s value proposition unique. CVVC Global Report and CB Insights names AMINA Bank as Top 50 Companies within the blockchain ecosystem.
AMINA India is a wholly owned subsidiary of AMINA Bank AG, a FINMA licensed Swiss Bank focused on cryptocurrencies and digital assets. AMINA provides custody, trading, credit and investment products on cryptocurrencies and digital assets to institutional and professional investors. AMINA Bank is Headquartered in Zug, with presence in Mumbai, Abu Dhabi, Hong Kong and Singapore.
AMINA India acts as a virtual extension of the bank supporting activities spanning digital assets research, investment solutions, trading & liquidity management, risk management and more recently mid/back-office and IT operations.
Your Mission (Should You Choose to Accept It)
In the Account Manager, Client Servicing role you will oversee a segment of the Account Management team and play a pivotal role in driving operational excellence and client satisfaction. This role involves close collaboration with Senior Relationship Managers and global stakeholders, ensuring seamless client onboarding and account servicing for institutional, professional private, EAM, and corporate clients.
Your AMINA To-Do List
Team Leadership:
- Manage and mentor a subset of the AM team, fostering a culture of accountability, collaboration, and continuous improvement.
- Ensure team members deliver high-quality outputs, adhering to established SLAs and regulatory requirements.
Client Servicing:
- Act as the escalation point for complex client inquiries and ensure prompt, professional resolutions.
- Support team members in collaborating with Compliance, Relationship Managers, and other stakeholders to enhance client experiences and secure approvals for KYC processes.
Operational Excellence:
- Oversee client onboarding activities, including KYC, due diligence, and service implementation, ensuring compliance and seamless integration.
- Drive the optimization of existing processes and implement new frameworks to enhance efficiency and service delivery.
Risk Management:
- Conduct and review periodic risk assessments for the assigned client portfolio, ensuring compliance with regulatory and internal standards.
- Identify and address potential risks in onboarding and ongoing account management processes.
Strategic Support:
- Provide insights and operational support to Relationship Managers to strengthen client engagements within the assigned team’s scope.
- Contribute to identifying business development opportunities and driving pipeline growth.
Professional Development:
- Stay abreast of trends in blockchain technology, digital assets, and traditional finance to support team expertise and innovation.
- Promote knowledge sharing and upskilling initiatives within the team.
Why We’re Awesome
We owe our exponential growth to our innovative and collaborate team spirit and talented workforce. Every voice counts as we are always committed to learning from diverse perspectives and backgrounds because our people make the difference at AMINA Bank. Regardless of your age, gender, belief, and background, at AMINA EVERYONE (E) is welcome!
